Return, Refund & Cancellation Policy

Last Updated: September 1, 2026

At Metal & More, we specialize in precious metals, bullion, coins, rounds, and collectibles. Because precious-metal market prices can fluctuate significantly, we have a strict final-sale policy.

1. All Precious-Metal Sales Are Final

Unless otherwise required by applicable law, all sales of precious metals, bullion, gold, silver, platinum, palladium, coins, rounds, bars, and other precious-metal products are final.

Due to the volatility of precious-metal markets, we do not accept returns, exchanges, refunds, or order cancellations simply because a customer changes their mind, no longer wants the item, or the market price changes after the order is placed.

Once an order has been submitted and accepted, the customer is responsible for the purchase at the agreed purchase price.

2. Market Price Changes

Precious-metal prices may change rapidly after an order is placed.

Metal & More does not provide refunds, price adjustments, credits, or cancellations because the market price of gold, silver, or other precious metals subsequently increases or decreases.

The price displayed and accepted at the time the order is placed is the applicable purchase price, subject to any rights provided by applicable law.

3. Order Cancellations

Because orders may be processed quickly and precious-metal prices fluctuate, cancellation requests may not be accepted after an order has been processed.

If you need to request a cancellation, please contact us immediately. A cancellation is not guaranteed and will only be accepted if the order has not already been processed or shipped and where cancellation is permitted by applicable law.

4. Incorrect, Damaged or Defective Items

Our final-sale policy does not limit any rights or remedies that cannot legally be excluded.

If you receive an item that is incorrect, materially different from the product advertised, damaged in transit, or defective, please contact us promptly after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item

• Clear photographs of the packaging and shipping label, where applicable

We will review the circumstances and determine the appropriate resolution in accordance with applicable law and the circumstances of the transaction.

Please do not return an item without contacting us first.

5. Product Descriptions and Condition

Customers are responsible for reviewing the product description, photographs, specifications, weight, purity, dimensions, condition, quantity, and other listing information before purchasing.

We make reasonable efforts to accurately describe and photograph our products. Minor variations in appearance, toning, colour, surface condition, capsule condition, or packaging may occur, particularly with collectible and previously owned items, and do not necessarily constitute a defect.

Where a product is specifically described as circulated, used, toned, scratched, imperfect, or otherwise having a particular condition, that condition is considered part of the product description.

6. Shipping Damage or Loss

If your package arrives visibly damaged, please retain the packaging and contact us as soon as possible.

For packages that appear damaged, photographs of the shipping package, shipping label, protective packaging, and item may be required to assist with a carrier claim.

Where appropriate, Metal & More may work with the shipping carrier to investigate the issue.

7. Unauthorized Returns

Do not send merchandise back without receiving return instructions from Metal & More.

Unauthorized returns may be delayed, refused, or returned to the sender where permitted by law.

8. Refunds

Except where a refund is required by applicable law or approved by Metal & More under this policy, no refunds will be provided for final-sale precious-metal purchases.

Where a refund is legally required or otherwise approved, the refund will generally be issued to the original payment method after the applicable conditions have been satisfied.

9. Statutory Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, warranties, conditions, cancellation rights, or remedies that cannot legally be excluded or waived under applicable Canadian or provincial law.

If any provision of this policy is determined to be unenforceable or contrary to applicable law, that provision will be interpreted or limited to the extent necessary to comply with the law, and the remaining provisions will continue to apply.

10. Contact Us

If you have a question about an order or believe there is an issue with an item, please contact Metal & More through our Shopify store and include your order number.

We are committed to accurately describing our products, securely packaging orders, and providing professional customer service.

By placing an order with Metal & More, you acknowledge that you have reviewed and agreed to this Return, Refund & Cancellation Policy, subject to any rights and remedies provided by applicable law.